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MootjeMo58's avatar
MootjeMo58
5 years ago

I give up, sims 4 won't play

I tried about everything found here to get SIMS 4 to play again without succes. Not on my laptop (windows 8.1 and now Windows 10) , so tried my windows 10 pc on which SIMS 4 was never installed befor...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@MootjeMo58  What antivirus program do you use?  After the November patch, a few different programs started blocking Sims 4 by default, sometimes even if the player had already set an exception for the game.

  • MootjeMo58's avatar
    MootjeMo58
    5 years ago

    I use mcafee

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @MootjeMo58  Try setting exceptions for TS4_x64.exe and Origin.exe in McAfee.  If that doesn't help, try uninstalling it, at least temporarily; it's possible McAfee has some other setting that's interfering.  The support website has instructions for uninstalling, including a tool you can use.

      If that doesn't make a difference, please run a dxdiag and attach it to a post.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      • MootjeMo58's avatar
        MootjeMo58
        5 years ago

        I'm done, install and play with firewall off did not work. I decided not to stop mcafee in total.

        I don't believe in games that need so much effort to install. I spend too much time on it now.

        Only option I'm willing to try is that my registraion of sims 4 is removed so I can install with another account with a functioning mcafee.

        Thanks for your efforts to help. Much appreciated.

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