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MootjeMo58's avatar
MootjeMo58
5 years ago

I give up, sims 4 won't play

I tried about everything found here to get SIMS 4 to play again without succes. Not on my laptop (windows 8.1 and now Windows 10) , so tried my windows 10 pc on which SIMS 4 was never installed befor...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@MootjeMo58  Try setting exceptions for TS4_x64.exe and Origin.exe in McAfee.  If that doesn't help, try uninstalling it, at least temporarily; it's possible McAfee has some other setting that's interfering.  The support website has instructions for uninstalling, including a tool you can use.

If that doesn't make a difference, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • MootjeMo58's avatar
    MootjeMo58
    5 years ago

    I'm done, install and play with firewall off did not work. I decided not to stop mcafee in total.

    I don't believe in games that need so much effort to install. I spend too much time on it now.

    Only option I'm willing to try is that my registraion of sims 4 is removed so I can install with another account with a functioning mcafee.

    Thanks for your efforts to help. Much appreciated.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @MootjeMo58  If you change your mind and want to troubleshoot further, feel free to post back any time.

      • MootjeMo58's avatar
        MootjeMo58
        5 years ago

        Yesterday I found out I could contact EA themselves.

        This is their reply:

        EA Desktop is a new client that basically does the same thing as Origin.

        Before installing EA desktop, please make sure that everything related to Origin/The Sims is uninstalled.

        Be sure to uninstall Origin manually/the hard way before installing EA Desktop: http://bit.ly/ManualOriginUninstall….

        Next, to be extra sure nothing interferes with your game, create a new Windows account: https://bit.ly/CreateWindowsAccountW10…

        Do a clean boot: http://bit.ly/Clean_Boot.

        Once all that is done, please install EA Desktop from here: https://ea.com/ea-desktop-beta.

        As you can see here, the client is still in open beta, so support for it is limited, but hopefully it'll do the trick for you.

        I did not do the clean boot and extra local user account. I'm done with EA.

        Games should play without problems, the problems that I have occured since their november 2020 update. So I bet I'm not the only one, so maybe EA will solve that in the future. 

        I'l try again in a year or so, or maybe if their new EA Desktop app is no longer a beta version. 

        I don't like beta prgrams on my computers, you never know what other problems they cause.  

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