Forum Discussion

MootjeMo58's avatar
MootjeMo58
5 years ago

I give up, sims 4 won't play

I tried about everything found here to get SIMS 4 to play again without succes. Not on my laptop (windows 8.1 and now Windows 10) , so tried my windows 10 pc on which SIMS 4 was never installed befor...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@MootjeMo58  If you change your mind and want to troubleshoot further, feel free to post back any time.

MootjeMo58's avatar
MootjeMo58
5 years ago

Yesterday I found out I could contact EA themselves.

This is their reply:

EA Desktop is a new client that basically does the same thing as Origin.

Before installing EA desktop, please make sure that everything related to Origin/The Sims is uninstalled.

Be sure to uninstall Origin manually/the hard way before installing EA Desktop: http://bit.ly/ManualOriginUninstall….

Next, to be extra sure nothing interferes with your game, create a new Windows account: https://bit.ly/CreateWindowsAccountW10…

Do a clean boot: http://bit.ly/Clean_Boot.

Once all that is done, please install EA Desktop from here: https://ea.com/ea-desktop-beta.

As you can see here, the client is still in open beta, so support for it is limited, but hopefully it'll do the trick for you.

I did not do the clean boot and extra local user account. I'm done with EA.

Games should play without problems, the problems that I have occured since their november 2020 update. So I bet I'm not the only one, so maybe EA will solve that in the future. 

I'l try again in a year or so, or maybe if their new EA Desktop app is no longer a beta version. 

I don't like beta prgrams on my computers, you never know what other problems they cause.  

  • Psychotps's avatar
    Psychotps
    Seasoned Ace
    5 years ago
    @MootjeMo58 Hold up a sec...

    You have Mcaffee AND malwarebytes? At the same time?

    I'm willing to bet THAT's your problem right there. Having two scanners running at the same time on the same computer, both fighting for control will only make your PC go bonkers.

    You don't need two scanners. If one isn't doing the job, you need to trash it and get another. Not run two. I'd stick with Mcaffee and dump the other one. See if that helps.
    • MootjeMo58's avatar
      MootjeMo58
      5 years ago

      Psychotps, thanks, but I'm NOT running malwarebytes in real time, I only use it to scan my computer every now and then, so running mcafee only.

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