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Anonymous's avatar
Anonymous
9 years ago
Solved

I had sims 4 city living but now its gone

I had sims 4 city living and its a non origin game and was working great yesterday but when i try to play sims 4 today it kept saying "close program" on the loading screen on sims 4. i tried to repair my game but it would say repair failed, so i uninstalled sims 4. Its now installing but im trying to get my sims 4 city living but its not there, i tried to add the code in again but it says the code has already been used which it has by me but my city living is nowhere to be found.

5 Replies

  • All your expansions, game packs and stuff packs go under one picture in Origin. Follow these steps:
    - Go to 'Game Library' in Origin
    - Right click 'The Sims 4' and choose 'Game Details
    A overlay moves in
    - Have a look under the 'Extra Content' tab
    There should all your Game Pack, Stuff packs and expansions packs show up.

    If that doesn't help, try contacting EA:
    http://help.ea.com/en/contact-us/new/

  • Anonymous's avatar
    Anonymous
    9 years ago

    where it shows all the packs you can add on for the game, where it says city living it just says to buy it so it acts like i don't have it

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    9 years ago

    Give these a try:

    The game no longer shows up in Origin

    Try the following things: 

    • Restart Origin.
    • Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
    • Reinstall Origin.
    • Restart your router/modem.
    • Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
      Spoiler
    • Get in touch with an EA Game Advisor.

    Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

  • Anonymous's avatar
    Anonymous
    9 years ago

    i have tried the first two options already and it did nothing to clarify i didn't buy the game from origin. also when i was reinstalling the sims 4 it wasn't in the downloads queue.