I lost Sims 4 due to an update!!

@ecmildenstein1 

You're most probably logged in with the wrong account right now, which explains you can't see your game and can't register it again. You may have several Origin accounts because you have your usual games on one, and are playing a Play 4 Free title on the other (NFS World, C&C Tiberium Alliances, etc.).

Perhaps you've just used the wrong e-mail when purchasing your game. Try locating your account by searching for the purchase confirmation email in your various inboxes, and once located log back in with that e-mail address as the username.

If you can't locate the e-mail, I suggest you try logging in with your various e-mails anyway: many people contacted me who had mistakenly deleted their purchase confirmation e-mail (not a good idea!)

If you cannot find your account, contact our game advisors on http://help.ea.com/en 🙂

I am logged in in my own account for sure, it never logged out in the first place. I'm sorry but this hasn't helped 😕

Any other suggestions?

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@ecmildenstein1 wrote:

I am logged in in my own account for sure, it never logged out in the first place. I'm sorry but this hasn't helped 😕

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jee, thanks...😕

@ecmildenstein1 is your problem not solved?

no it isn't, could you find another suggestion for me please?

First of all this is advised:

The game no longer shows up in Origin

Try the following things: 

• Restart Origin.
• Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
• Reinstall Origin.
• Restart your router/modem.
• Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
  
  Spoiler
• Get in touch with an EA Game Advisor.
  
  Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232
  

Edit: Also unsolved topic.

thank you for your help, this was much more related to what I was referring to the last time I asked! 😃

Ok, it's really solved this time?

Edit: Also, may I add, the most common problem with people not being able to find their game, is them being logged in to the wrong account. 
So it's related, and very often the solution to the problem. 

how do you restart?