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Seamphony's avatar
Seamphony
Rising Novice
10 months ago
Solved

I need a refund for Businesses & Hobbies and support won't help me.

I bought it on the day after it got announced but 2 days after I saw a better price so I tried to ask for a refund. It says there's no games I can get a refund on but there is so I contact support. T...
ea app
expansion packs
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    Seamphony  Can you cancel the purchase on ea.com, under Account Settings > Order History?

    If that doesn't work, try to find a live chat option again, and keep picking different categories of support until you find on that offers a chat.

    As for pre-orders, you should be able to cancel up until release.

    By the way, please be careful about discounted offers.  Some third-party sites sell the content without the bonus items, and/or product codes that might not have been obtained legally.  A few site will sell the bonus items separately, and other players have been fooled into thinking they're buying the entire pack.  EA won't help in cases where the purchase was made through an unauthorized third-party seller.

Seamphony's avatar
Seamphony
Rising Novice
10 months ago

Thank yo so much for the reply! "Can you cancel the purchase on ea.com, under Account Settings > Order History?" This worked! I will now wait for the refund to hit my account but it should be okay! Kinda surprised that they didn't tell me this in one of the many times I contacted them 😅 Turned out to be pretty easy! Thank you so much!

About the third-party websites, I googled and a lot of fellow simmers said CD-Keys is safe. Do you think it's safe?

I bought it here: https://www.cdkeys.com/the-sims-4-businesses-hobbies-pc-dlc-ea-app

Also the extra content, they say that it's included.

CommodoreLezmo's avatar
CommodoreLezmo
Rising Vanguard
10 months ago

I can confirm CDKeys is safe. Have bought many packs from the site. Although normally they are cheeky and sell codes for the digital content separately closer to release. Just checked the description on this listing though and it does specifically state that it is included so make sure you hold them to that! Seen their currently selling the For Rent Digital preorder content for £29.99 which is extortionate. The first expansion I pre-ordered from CD Keys was was High School Years, they didn't have the digital content separately back then and EA to this very day refuse to provide it to me as I didn't preorder directly from the EA app.

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