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vengeance_026's avatar
vengeance_026
Seasoned Newcomer
1 day ago

I need some help

Hello! I need some help. My The Sims 4 keeps crashing to the desktop randomly without any error message. It happens during gameplay. I have already tried repairing the game and clearing the cache files, but the issue persists. Could anyone help me figure out how to fix this

8 Replies

  • vengeance_026​  Great to hear.  Do you need help restoring your saves and Tray files?  You can simply move them to the new folder if you want, but let me know if the game stops working again or your content doesn't load properly.

  • vengeance_026's avatar
    vengeance_026
    Seasoned Newcomer
    7 hours ago

    I did as you suggested and so far it's the only thing that has worked. Thank you!

  • kukkahilla's avatar
    kukkahilla
    Legend
    14 hours ago

    I tried this, played sometime and it didn't crash. I can't experiment more now though, and I'll be away from my computer for a couple of days starting tomorrow.

  • vengeance_026​ Goldberry19​ Ayana071007​ LeLagus​ kukkahilla​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • This keeps happening to me as well. It helped when I changed the household I played, but when I changed back at first it wasn't crashing but now it started again.

    edit// it seems to happen always when I fast forward time.

  • Same for me, I cant play normally even after removing all mods, reinstalling and removing my newest addons (which I originally thought were the issue)

  • Goldberry19's avatar
    Goldberry19
    Seasoned Newcomer
    1 day ago

    Came here because of the same issue! I've updated my drivers and still experiencing game shutting down without warning and taking me to desktop.