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SamJacksonJr's avatar
SamJacksonJr
3 years ago
Solved

I Purchased Growing Together. It doesn't download. Can I get my money back?

That's the question. (cm edit - moving to Sims)
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @SamJacksonJr  I'll flag this thread to someone from EA, but with the long weekend, it might take a couple days to get a response.  If you want to try something in the interim, you could temporarily reinstall Origin.  Even though Origin is unusable in Windows, it does often download packs that the EA App won't, in the background even as it's telling you to switch to the App.  You can get Origin here (direct download link):

    https://www.dm.origin.com/download

    Try again to download Growing Together, then exit out of the EA App.  Make sure the EABackgroundService is NOT running in the Task Manager.  Launch the installer, and when Origin asks whether it can keep itself and your games up to date, one of several check boxes, make sure to leave that option enabled.  If this works, you'll see the pack downloading in the lower-left corner of the Origin window; when it's done, you can close and then uninstall Origin.

    I don't know whether this will help, and I also don't know for sure that the EA App will recognize your newly-installed pack.  But that's all I can think of aside from waiting a couple days.

    @JeikuAsakura  I've merged your post with another thread for this issue.  Please check your Order History, as described earlier in this thread, and let me know whether the purchase of Werewolves is listed as completed, pending, or failed.  Please also let me know where you bought the pack.

haycheezy's avatar
haycheezy
3 years ago

I recently purchased the Sims 4 Growing Together,  the pack is showing in my library but will not fully download. When I click the download button it just highlights and then nothing else happens. I can see the new town in my game but it is grayed out and says "whoops, something when wrong come back later. I have cleared my cache, made sure there is plenty of space on my computer, and uninstalled and reinstalled the ea app. Please help!

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@haycheezy  I've merged your post with another thread for this issue.  Please see the post immediately above yours.

  • Watashimori-cha's avatar
    Watashimori-cha
    3 years ago

    Hi, I've got the exact same issue as SamJacksonJr described: the blue download button greys out upon pressing it but no download happens. When I close the DLC's window and reopen it via manage addons the download button's blue again and so I can repeat the same thing over and over without the app downloading anything.

    Automatic game updates seem to work btw. 

    I didn't have any issues with the EA App until mid April this year. 

    The affected DLCs are:

    Greenhouse Haven Kit

    Basement Treasures Kit

    Grunge Revival Kit

    I checked my order history and they're all marked as completed. 

    I purchased every DLC in-app

    I'll try the method with reinstalling origin to hopefully trigger the download as soon as I get home and get back to you as to how it went. 

    • MickRonson's avatar
      MickRonson
      Seasoned Veteran
      3 years ago

      Hi,

        Yes if you live in the UK you can get your money back. UK Software Law covers problems like these as if they where hard goods such as a new Washing Machine.

      Regards James.

    • Watashimori-cha's avatar
      Watashimori-cha
      3 years ago

      So I reinstalled Origin and it went as described in the post by puzzlezaddict.

      Even though the message about switching to the EA App was there and i couldn't click on anything in the Origin app, Origin started to automatically verify my content and downloaded the missing DLC

      Then I closed Origin and started the EA App and the kits I was unable to download before were marked as installed.

      I started my game to be sure it worked and lo and behold I can now play with the new DLC. 

      So if anyone has the same problem with downloads, try the workaround by puzzlezaddict until EA fixes the bug! 

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