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Anonymous's avatar
Anonymous
7 years ago
Approved

I recovered my computer and ts4 is gone

I know I already made a post about this well more like a couple....anyways I recovered my computer a few months ago and ts4 is gone and I know what your probably thinking..."well why didn't you get help before " I did but no one really helped me and I didn't buy ts4 on origin I bought it in a store and when I recovered my computer I went on origin and ts4 was gone so and then I was like okay I just need to put the game code in and the game will be back in my game library but no it didn't work...and yes I am using the same account that I had ts4 on..and I'm sure even if I can get it back my dlc won't be there so that's sad ☹

pc

4 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    7 years ago

    @OkurrDenn  I'm guessing your computer is a pc and not a mac. When you recover a Windows install files are restored from the latest image that was saved. First I recommend uninstalling Origin - run ccleaner on the registry, download the latest Origin installer and install Origin and log in to Origin using the same login and password you used before. It is possible (very likely) that Origin is damaged. Your Origin account data is stored in the EA servers so whatever you do to your computer should not effect this data. If you are able to login and the game is not there you will have to contact EA customer service. Once you enter a code that code is locked to the account in use at that time. What ever DLC you had in Origin should still be there.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    do I have to use ccleaner?
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    No.If you do be careful about what you allow it to delete.

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