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simwhereovrthere's avatar
2 days ago

I'm confused

So, I know that I paid for The Sims 4 Deluxe pakage when I got the game about 3 years ago now. but when I get into the EA app it shows that I don't have it but when I'm in game it does. I just want it to be consistent and make sense across everything. I also would like to not have to re pay the 10 dollars just to get it again as the base game cost me more when I originally bought it. Is there anyway to get this fixed?

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Heya simwhereovrthere 

    The EA app now shows The Sims 4 game tile as Standard Version, but if you previously owned the Limited Edition or Deluxe Version, you'll still have access to all the extra content on your account. 

    In the EA app, please open your game library and click The Sims 4 game tile and go to Manage Game-> Manage Add-ons. Your extra limited/deluxe edition content should be listed here, you'll want to check for Life of the Party and Up All Night. If you're not seeing the extra content listed there in the app, be sure to let me know! 

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