the menus in my game WILL NOT OPEN

Question

I have been trying to reach someone in customer service for some time now. But I can never get anyone to help me with this issue. For a few weeks now i have been having issues with my game and its menus opening. The game loads up fine and I get to my sims and in the beginning, everything is fine, its working and there are no issues. After a while I can't open my inventory or any more panels. I try to go save the game but the drop-down menu won't open either. I had to turn on my auto save from MCCC just to be able to save the game. If I don't have the auto save on and don't remember to save from time to time the game won't let me and I lose TONS of progress. At first it was happening here and there now today it won't let me do anything. None of my panels are opening, my drop-down menu won't work. MCCC isn't working anymore (it is up to date) I can't even open MCCC on the computer to see if the autosave is still active. I have to force close the game. I have repaired the game twice; I have restarted my whole computer. I don't know what else to do to get this fixed. It's an extreme inconvenience. I can't save when need to and I can't play the way I want because when I need items from my inventory im not able to get them. I can't even go into build mode because it freezes on that screen and i have to close the game. can't travel anywhere. Just a big bother. What else can i do to get this done? Can someone from customer service actually reach out to help get this fixed. I put in a few reports about this issue and it seems to be getting worse not better.

puzzlezaddict · Answer

LadyTaurus89&nbsp; Please test with no mods or custom content, as in, move your Mods folder to the desktop and delete localthumbcache.package.&nbsp; You don't need to save your progress.
If that doesn't help, please force the game to load in windowed mode.&nbsp; Open Options.ini, in Documents &gt; Electronic Arts &gt; The Sims 4, search for fullscreen , and set it to 0 (zero).&nbsp; Then test again.

ladytaurus89 · Answer

I did everything but the windows mode. It started working. But after a few hours it started doing it again. It’s something that pops up here and there. But the day I wrote this it was just extremely bad and wouldn’t stop I had to leave the game alone for a few hours. I have to sign out the game completely and sign back in for it to work again. I’ll do the force game when I am back home. Another issue that has been going on is when a sim dies grim comes but he won’t do anything. I have to do a bug reset on him and the deceased sims for him to go away because it will not save when he is reaping. This has also been going on a while. I don’t know how to fix that because it happens weather there are kids in the game or not.&nbsp;

kaishabooboo · Answer

They are honestly hopeless&nbsp;my game isn’t have half of the troubles you are having I can only imagine your stress my game won’t let me save anything either and gets stuck on the saving screen nothing I do helps and like you said you can’t save any progress&nbsp;it’s so frustrating but unfortunately we have to wait till they fix it I guess 💀

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the menus in my game WILL NOT OPEN

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