[INFO] The Sims on Free Game Time

Ive had this problem as well, Ive been in contact with them for help twice to be told that its been sorted and to reinstall the game, which I did but it hasnt sorted the problem. Seems like im just going in circles. Does anyone who works at EA know how to solve the problem? Ive read that this happens alot with Game Time.

Update: Just been told that they are having issues at the moment and that they are working on it but they dont know how long it will take. Any updates will be posted on the forum.