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EA_Cade
Community Manager
2 months agoHeya kellenvh
Are you running any antivirus software? If so can you disable it long enough to try launching The Sims 4 and let me know if that helps?
If you're able to launch with the AV disabled, you'll want to add The Sims 4 to the exceptions list to resolve this.
kellenvh
2 months agoSeasoned Novice
I really appreciate you trying to help, but this never worked either. And now, the game is running today with no problems. I changed nothing. This confirms my belief that the situation is on EA's side, not my computer. However, I don't know how long it will work until it stop again. This is what is frustrating.
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,089 PostsLatest Activity: 2 months ago
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