initialization error at start up 135dec40:3fbbecd0:000000064:00000000

Question

I bought The Sims 4 and when i try starting the game i get this error code. I’ve tried using CCleaner and uninstalling origin and nothing worked

soyokoanis · Answer

@jorgelc40342 Please contact EA Support.

soyokoanis · Answer

@jorgelc40342 Or repair via Origin.

puzzlezaddict · Answer

@jorgelc40342&nbsp; Please try the steps listed in this article, under the "Solution" header:

https://sims4.crinrict.com/eng/2014/09/unable-to-start-initialization-error-at-startup/

If those steps don't help, please let me know what antivirus you run, and also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

jorgelc40342 · Answer

I use McAfee Livesafe i tried those solutions and it still won't work

roberta591 · Answer

@jorgelc40342&nbsp;&nbsp; Please refer to this post&nbsp;&nbsp; Hopefully this will help you.

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