Initilization error at start up [135dec40:90f690cf:00000075:495f32a0]
Since a few days, my Sims 4 won't start, and instead I get the error: Unable to start: Initilization error at start up [135dec40:90f690cf:00000075:495f32a0] My game and EA app are both in German. ...
The game is clearly not installed correctly, so there is something we cannot see that is blocking the correct creation of the registry entries and probably a few other things. That remains a problem, regardless of whether what I am suggesting now helps to get the game running.
Once we are here we can at least see if the game is running with the correct registry entries:
Under the [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Maxis\The Sims 4] node:
Right klick "The Sims 4" > choose "Neu" > Zeichenfolge (name the Zeichenfolge "DisplayName" (without the quotes) Double click on the new created "DisplayName" Zeichenfolge > Copy and paste "Die Sims™ 4" (without the quotes) into the "Wert" line" > OK.
Right klick "The Sims 4" > choose "Neu" > Zeichenfolge (name the Zeichenfolge "Locale" (without the quotes) Double click on the new created "Locale" Zeichenfolge > Copy and paste "de_DE" (without the quotes) into the "Wert" line" > OK.
Right klick "The Sims 4" > choose "Neu" > Zeichenfolge (name the Zeichenfolge "Product GUID" (without the quotes) Double click on the new created "Product GUID" Zeichenfolge > Copy and paste "{48EBEBBF-B9F8-4520-A3CF-89A730721917}" (without the quotes) into the "Wert" line" > OK.
Do the same under the [HKEY_LOCAL_MACHINE\SOFTWARE\Maxis\The Sims 4] node.
Should look like that except the different game location and the already present entries: (Right click > Open in new tab, for a bigger picture)
Restart the PC > Look if Windows and Revo now see Sims 4 as installed.
@Liriel_N Part of the point was to install Sims 4 with Revo, not the EA App. Revo is much more thorough, removing hidden files as you saw, and there are hidden Sims 4 files that may be relevant here too.
@Liriel_N Does Sims 4 show up with Revo now? Is the game listed under Apps in the Windows Control Panel? Also in the Control Panel, please take a screenshot (use Windows key-shift-S) of the entire list of Visual C++ Redistributables and attach it to your reply.
You mentioned trying to install Origin as well. Did it actually install, or did you only get an error?
I attached screenshots showing how the Sims is installed in EA Games, but doesn't appear in Revo nor in the Control Panel. Also, a screenshot of the list of Visual C++ Redistributables, and this one from Revo as well because it shows the full names.
I tried to install an older version of Origin that was not telling me to switch to EA, but have not had success so far. I uninstalled the EA app and The Sims, downloaded an older version of Origin and installed it, but it did again prompt me to upgrade to the EA app. I haven't tried anything more in that direction (instead, tried all the things you proposed with the EA app again, after uninstalling Origin).
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error at start up [135dec40:90f690cf:00000075:495f32a0]","id":"message:11847307","revisionNum":1,"repliesCount":37,"author":{"__ref":"User:user:597026"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11847307"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11847307"},"body@stripHtml({\"truncateLength\":200})":" Since a few days, my Sims 4 won't start, and instead I get the error: Unable to start: Initilization error at start up [135dec40:90f690cf:00000075:495f32a0] My game and EA app are both in German. ...","body@stringLength":"2324","rawBody":"
Since a few days, my Sims 4 won't start, and instead I get the error:
Unable to start: Initilization error at start up [135dec40:90f690cf:00000075:495f32a0]
My game and EA app are both in German. I am on Windows 10 Home 64-bit.
I have researched the problem in the forums and I have tried practically EVERYTHING.
Here's what I tried:
Repair the game (multiple times)
I don't have any mods or cc, so the mods folder was empty anyways
Move my account folder somewhere else (it creates a new one when trying to start)
Start the game .exe as administrator
Start EA app as administrator
Uninstall and reinstall The Sims
Uninstall and reinstall EA app
Uninstalled EA app, ran ccCleaner, reinstalled EA app
Tried to install origin instead and start it from there
Checked the locale entries in the windows registry, the were all set to German
Change the language in the EA app to English, tried to run it, and then back to German, tried again
Disabled onedrive
Disabled all antivirus, windows defender, controlled folder access
Created a fresh local windows administrator account and tried to start from within the new account
Used takeown /F \"C:\\Users\\username\\Documents\" (with my username) to fix potential permission problems
Reinstalled Visual C++ Redistributable Runtimes (All-in-One Feb 2024 version)
I restarted after each step. Still, the error happens, Sims does not start.
I noticed that in my \"documents/electronic arts\" folder, there were two profile folders: \"The Sims 4\" and \"Die Sims 4\". I have never changed the language of my game, so I am not sure why those two existed. I moved them both, and it created a new one, which didn't help with the problem.
I have run dxdiag, the output is attached.
Nothing has worked at all. I still get the same error on startup. The game with all content is completely unplayable for me, and I have spend 3+ hours trying to fix this.
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Yeah, I was attempting that, but Revo did not find The Sims when it was installed. It didn't appear in the list. It also doesn't appear now.
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Yeah, I was attempting that, but Revo did not find The Sims when it was installed. It didn't appear in the list. It also doesn't appear now.
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The game is clearly not installed correctly, so there is something we cannot see that is blocking the correct creation of the registry entries and probably a few other things. That remains a problem, regardless of whether what I am suggesting now helps to get the game running.
\n\n
Once we are here we can at least see if the game is running with the correct registry entries:
\n
Under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Maxis\\The Sims 4] node:
\n
Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"DisplayName\" (without the quotes) Double click on the new created \"DisplayName\" Zeichenfolge > Copy and paste \"Die Sims™ 4\" (without the quotes) into the \"Wert\" line\" > OK.
\n\n
Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"Locale\" (without the quotes) Double click on the new created \"Locale\" Zeichenfolge > Copy and paste \"de_DE\" (without the quotes) into the \"Wert\" line\" > OK.
\n\n
Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"Product GUID\" (without the quotes) Double click on the new created \"Product GUID\" Zeichenfolge > Copy and paste \"{48EBEBBF-B9F8-4520-A3CF-89A730721917}\" (without the quotes) into the \"Wert\" line\" > OK.
\n\n
Do the same under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\Maxis\\The Sims 4] node.
\n
Should look like that except the different game location and the already present entries: (Right click > Open in new tab, for a bigger picture)
\n
\n
Restart the PC > Look if Windows and Revo now see Sims 4 as installed.
The game is clearly not installed correctly, so there is something we cannot see that is blocking the correct creation of the registry entries and probably a few other things. That remains a problem, regardless of whether what I am suggesting now helps to get the game running.
\n\n
Once we are here we can at least see if the game is running with the correct registry entries:
\n
Under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Maxis\\The Sims 4] node:
\n
Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"DisplayName\" (without the quotes) Double click on the new created \"DisplayName\" Zeichenfolge > Copy and paste \"Die Sims™ 4\" (without the quotes) into the \"Wert\" line\" > OK.
\n\n
Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"Locale\" (without the quotes) Double click on the new created \"Locale\" Zeichenfolge > Copy and paste \"de_DE\" (without the quotes) into the \"Wert\" line\" > OK.
\n\n
Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"Product GUID\" (without the quotes) Double click on the new created \"Product GUID\" Zeichenfolge > Copy and paste \"{48EBEBBF-B9F8-4520-A3CF-89A730721917}\" (without the quotes) into the \"Wert\" line\" > OK.
\n\n
Do the same under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\Maxis\\The Sims 4] node.
\n
Should look like that except the different game location and the already present entries: (Right click > Open in new tab, for a bigger picture)
\n
\n
Restart the PC > Look if Windows and Revo now see Sims 4 as installed.
\n
Test the game.
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@Liriel_N Part of the point was to install Sims 4 with Revo, not the EA App. Revo is much more thorough, removing hidden files as you saw, and there are hidden Sims 4 files that may be relevant here too.
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@Liriel_N Part of the point was to install Sims 4 with Revo, not the EA App. Revo is much more thorough, removing hidden files as you saw, and there are hidden Sims 4 files that may be relevant here too.
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@Liriel_N Does Sims 4 show up with Revo now? Is the game listed under Apps in the Windows Control Panel? Also in the Control Panel, please take a screenshot (use Windows key-shift-S) of the entire list of Visual C++ Redistributables and attach it to your reply.
\n\n
You mentioned trying to install Origin as well. Did it actually install, or did you only get an error?
@Liriel_N Does Sims 4 show up with Revo now? Is the game listed under Apps in the Windows Control Panel? Also in the Control Panel, please take a screenshot (use Windows key-shift-S) of the entire list of Visual C++ Redistributables and attach it to your reply.
\n\n
You mentioned trying to install Origin as well. Did it actually install, or did you only get an error?
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Hi, thanks for your reply.
I attached screenshots showing how the Sims is installed in EA Games, but doesn't appear in Revo nor in the Control Panel. Also, a screenshot of the list of Visual C++ Redistributables, and this one from Revo as well because it shows the full names.
I tried to install an older version of Origin that was not telling me to switch to EA, but have not had success so far. I uninstalled the EA app and The Sims, downloaded an older version of Origin and installed it, but it did again prompt me to upgrade to the EA app. I haven't tried anything more in that direction (instead, tried all the things you proposed with the EA app again, after uninstalling Origin).
I attached screenshots showing how the Sims is installed in EA Games, but doesn't appear in Revo nor in the Control Panel. Also, a screenshot of the list of Visual C++ Redistributables, and this one from Revo as well because it shows the full names.
I tried to install an older version of Origin that was not telling me to switch to EA, but have not had success so far. I uninstalled the EA app and The Sims, downloaded an older version of Origin and installed it, but it did again prompt me to upgrade to the EA app. I haven't tried anything more in that direction (instead, tried all the things you proposed with the EA app again, after uninstalling Origin).
Is it worth a try?
Thank you again!
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Apprently I can only attach 3 images. Here are the other two I meant to attach.
Apprently I can only attach 3 images. Here are the other two I meant to attach.
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