My siblings and I worked on creating a family of five sims and one dog. When we started on the dog the entire game froze. The cursor changes when hovering over text bars and the sound still works. I don't want to lose all that work but we, of course, can't progress.
@Torininabox If the game is frozen and clicking around does nothing, then no, there isn't any way to recover your progress.
Which Sims game are you playing? I can move your post to the corresponding Sims section of the forums. Then you can discuss why the game might have frozen, and how to try to prevent it in the future.
@Torininabox Sorry, should have asked: Windows or macOS? (I'm a bit scattered this morning.)
@Torininabox Sorry I forgot to ask before. I've moved your post to the Sims 4 tech section. It would help if you could run a dxdiag on your computer and attach the results to a post; that would give the helpers here somewhere to start troubleshooting.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
