Forum Discussion
dinsazanes Your dxdiag says that your laptop's graphics chip isn't working properly because Windows can't load the driver for it. The driver is in fact present, just not being used. So please do a clean uninstall and reinstall of the driver, as described here:
Lenovo doesn't offer a new-enough driver for your laptop, so you'll need to use one from AMD instead. Rather than installing the very newest driver though, please try this one from August:
The error 22 is usually related to an overly-active antivirus, whether a third-party program or Windows Defender's Controlled Folder Access. So you'll need to set exceptions for Sims 4 (TS4_x64.exe) and the EA App (EADesktop.exe). This article explains how to do so for Defender and a couple other popular antivirus programs:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html