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@MzKiaara Thanks for providing the dxdiag, which lists a few Sims 4 errors related to a component of Windows that handles audio processes for DirectX. (If that doesn't mean anything to you, don't worry about it.) So please start with a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please manually reinstall DirectX 9. You don't need to uninstall anything; just download the installer and run it. More detailed instructions are here (Sims 3 thread, but the process is the same):
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
Please try again to play after that. If you see the same issue, try a different sound output device that uses a different type of connection, e.g. the speakers built into your monitor vs. headphones connected via USB or jack. Even if it's not a sound option you'd use long-term, it's a useful test.
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