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sfriend2011 You can force the EA App closed in the Task Manager, then restart your computer. Then clear the EA App's cache, and try repairing the game instead of updating.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, try reinstalling the 2015-2022 VC++ runtimes, which Sims 4 uses. Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click any version from 2015 or newer, and uninstall. (Don't touch the other versions.) You can download fresh copies here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
You only need the x86 and x64 runtimes, not the ARM version, and you don't need the older copies either. Restart your computer after installing and before trying to repair or update.
About The Sims 4 Technical Issues - PC
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