BlackCatSims Does this happen with the laptop plugged in and charging, or only running on battery, or both? Please test if you haven't already.
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
And if you have any game data on an external device of some kind, please let me know, and make sure it's plugged in and recognized when you run the dxdiag so I can see its details.
puzzlezaddict thank you SO MUCH for replying!! I've attached the dxdiag as requested.
The shutdown so far has happened when my laptop is plugged in and charging. My laptop isn't able to run the sims for very long at all when it's unplugged. I'll test it unplugged and get back to you asap. Hopefully my battery lasts long enough to give us an answer!
I don't have any game data on an external device.
Thank you SO MUCH again for your time!!!
EDIT: It's something to do with my charger!!!! I tested it without using the charger (just using battery life) like you suggested and the game ran fine all the way until I got the low battery warning! I quit the game and plugged in the charger, and the laptop IMMEDIATELY turned itself off! It's never happened outside of the sims before. I guess the next step is to call acer customer support? Thank you SO MUCH!!!!!!
