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BlackCatSims's avatar
BlackCatSims
New Traveler
3 hours ago

Laptop Turns Itself Off When Building on Empty Lot

I've experienced the "laptop turning itself off" crash before, but in the past I was able to fix the issue by buying a laptop cooling tray and clearing space off my hard-drive. This is the first time those two methods haven't worked. I have 149GB free on my hard-drive, and I always play using my laptop cooling tray, with the fans set to max speed.

This time, I was building in a medium empty lot in Del Sol Valley. About five minutes after I started building, my laptop turned itself off.

Here is a list of things I've tried so far:

  • Building on a small lot instead of a medium one
  • Updating my game
  • Updating my mods
  • Removing my mods and cc
  • Playing in a new save
  • Repairing my game
  • Moving my "Sims 4" folder to the desktop, forcing my PC to create a new folder on game launch, and testing using this clean version of the game (without my saves, tray, mods, etc).

The issue persisted even after trying each of these things. When trying the last one, I was hopeful: I was able to make a sim from scratch and move them in (which took me about forty minutes). After I moved them in I went to manage worlds, and navigated to the lot in Del Sol Valley that I wanted to build on. I bulldozed the house on the lot, and my laptop turned itself off.

I've been googling the issue, but other than the things I've already tried I haven't found a solution.

Thank you for your time and hard work.

1 Reply

  • BlackCatSims​  Does this happen with the laptop plugged in and charging, or only running on battery, or both?  Please test if you haven't already.

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    And if you have any game data on an external device of some kind, please let me know, and make sure it's plugged in and recognized when you run the dxdiag so I can see its details.