Just updated to the new patch on 4/7/20 from Origin, game loads to home screen, but when I go to play it seems to load for about 5 seconds and then crashes. For both loading screens before the home screen, and to play, it looks like the attached image.

HI @bina_incog Start by repairing the game through Origin. 1. Close the game2. Right-Click on the game in Origin3. Hit Repair game. Could you also post a picture how that looks ? EDIT: If you have this issue in the Gallery, then you need to update the UI Cheat Extension Mod. There's a current version available. EDIT: Please use this thread if you have further issues: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Black-Red-Checkered-Sims-with-Question-Marks/m-p/8422889

Letter W shows on Loading Screen/ Can't load game

26 Replies

puzzlezaddict
Hero+
6 years ago
@MKartman2019 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to that folder yet; just see whether you can start a new save and play for a bit. Let me know either way.

If you can't load the game even with a clean folder in place, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
374s000
6 years ago
I also have his issue with the exact same image appearing. I removed the sims 4 folder from my Electronic Arts folder in documents and it is still crashing after I hit play.
puzzlezaddict
Hero+
6 years ago
@374s000 Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
bina_incog
6 years ago
Hello!
I just recently updated my Sims 4 game on April 10, 2020. The last time I played it was April 2nd and it was perfectly fine. aAfter I updated the game, the loading screen began to show the phrase “Loading Tips Here...” with 3 Ws stacked on top of each other under it. there is also a random blue bar in the corner. When I load my game, the home screen doesn’t show any of the expansion pack previews except for a blue box under each one with 3 Ws once again. I didn’t recently download anything so I don’t think it was a
CC error or anything. Any help?
Thanks !
crinrict
Hero+
6 years ago
HI @bina_incog

Start by repairing the game through Origin.
1. Close the game
2. Right-Click on the game in Origin
3. Hit Repair game.

Could you also post a picture how that looks ?

EDIT: If you have this issue in the Gallery, then you need to update the UI Cheat Extension Mod. There's a current version available.

EDIT: Please use this thread if you have further issues: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Black-Red-Checkered-Sims-with-Question-Marks/m-p/8422889
Nataliegillund
6 years ago
hello,
I am having the exact same problem.
And I can not repair as you suggest. The repair option is blank.
But I will attach some pictures of the issue.
Hopefully, someone can help :D
crinrict
Hero+
6 years ago
@Nataliegillund Make sure to close your game.
374s000
6 years ago
I had to repair it on origin but it is working now
Danni2525
6 years ago
Hi! Really weird issue since updating.
I can open the gate and it will go to the main page; i.e. new game / load game. But - no matter what option I choose, the load page then shows the attached image for around 15 seconds and then crashes.
"Loading Tip here"
W
W
W
It's odd and i have searched high and low for a fix. Have tried the whole move the folder to desktop and change save location, but it won't work. Really weird and annoying whilst in lockdown!!
thanks so much for help!!
Danni
leliray
6 years ago
I have the exact same problem 😭😭