6 years ago
Lost worlds and family.
I updated my sims 4 game and downloaded the new university expansion pack this morning. When I went into my game to start playing with a family I created I couldn't find them. I realized that I am no...
- 6 years ago
@Leelee8398 Please try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If the Repair option still isn't available, please check to see whether Origin is showing as offline or not. (It would say so in the upper right corner of the Origin window.) And let me know which operating system you have, and which version.