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Leelee8398's avatar
Leelee8398
6 years ago
Solved

Lost worlds and family.

I updated my sims 4 game and downloaded the new university expansion pack this morning. When I went into my game to start playing with a family I created I couldn't find them. I realized that I am no...
pc
Leelee8398's avatar
Leelee8398
6 years ago

 Repair isn't lit up for the game in Origin. I did try clicking on it anyways, but it didn't do anything.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@Leelee8398  Please try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If the Repair option still isn't available, please check to see whether Origin is showing as offline or not.  (It would say so in the upper right corner of the Origin window.)  And let me know which operating system you have, and which version.

  • Leelee8398's avatar
    Leelee8398
    6 years ago

    Thank you so much! You are literally a life saver 🙂 You having hero status is completely accurate. I appreciate your help so much, I can't wait to play more.

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