Lovestruck pre order not showing
I'm at my witts end
I preordered the sims 4 lovestruck bundle via the EA app.
The transaction is showing as complete in my order history on EA.com, the money is taken out.
It's not showing in the app at all and just has the option to purchase the pack. I've been down countless rabbit holes of topics and there is no solution.
The chat bot is no help, and every link i see to contact EA just takes me to more topic pages or shows me how to attach proof of purchase but nowhere has any info on where to send this to.
I try to open a case and it takes me back to the topic pages AGAIN
If you've now got a duplicate purchase, a refund is something the live support team can look into with you and process- here on AHQ, we don't have access to your billing details to take a look with you.
You can submit a request on the site here, if you're having issues submitting your help request please try the following:
- Press F5 to refresh the page
- Clear your browser's cache
- Try a private browsing window
- Try another browser, like Chrome or Edge
