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Rianne212's avatar
Rianne212
2 years ago
Solved

Lovestruck pre order not showing

I'm at my witts end I preordered the sims 4 lovestruck bundle via the EA app. The transaction is showing as complete in my order history on EA.com, the money is taken out. It's not showing in the ...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Rianne212 

    If you've now got a duplicate purchase, a refund is something the live support team can look into with you and process- here on AHQ, we don't have access to your billing details to take a look with you.

    You can submit a request on the site here, if you're having issues submitting your help request please try the following:

    • Press F5 to refresh the page
    • Clear your browser's cache
    • Try a private browsing window
    • Try another browser, like Chrome or Edge
Rianne212's avatar
Rianne212
2 years ago

Cleared the cache still didn’t work.

Have now ended up re-purchasing lovestruck so need to figure out how to get a refund for the first purchase 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@Rianne212 

If you've now got a duplicate purchase, a refund is something the live support team can look into with you and process- here on AHQ, we don't have access to your billing details to take a look with you.

You can submit a request on the site here, if you're having issues submitting your help request please try the following:

  • Press F5 to refresh the page
  • Clear your browser's cache
  • Try a private browsing window
  • Try another browser, like Chrome or Edge

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