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Community Manager

7 months ago

Memory Boost Technical Issues and Feedback Thread

Sul Sul Simmers!

With today's base game update, we've announced a new feature called Memory Boost on an opt-in basis for PC/Windows players that will be available starting September 23rd. If you're interested in enabling this feature, please see the patch notes here for instructions.

If you're reporting a bug or technical issue you believe is related to Memory Boost, please use the following template:

Platform:
Which language are you playing the game in?
How often does the bug occur?
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed?
Steps: How can we find the bug ourselves?
What happens when the bug occurs?
What do you expect to see?
Have you installed any customization with the game, e.g. Custom Content or Mods?

To help us better understand the technical aspects of the issues, we would also appreciate if you could provide additional information to us as well:

Press the Windows key and type "Dxdiag" into the search bar.
Click on "Dxdiag.exe" or press enter.
When the DirectX Diagnostic Tool opens, click on "Save All Information".
Save the .txt file to your desktop for easy access.
Attach to your post here.

And finally, any screenshots, video footage, or save files (please send the link to TheSimsDirect, additional instructions here: [INFORMATION] How to Send User Files to The Sims 4 Team) you can share of issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!

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94 Replies

puzzlezaddict
Hero+
1 month ago
amanda-amethyst I wanted to make sure nothing was missing or working incorrectly, for example the graphics driver—there have been a number of recent cases where the driver isn't installed anymore (for no apparent reason), and the usual amount of crashes of the driver. Either could explain weird behavior from the game.

I don't see any of that in your dxdiag, but I do see a pile of BlueScreens, all of which related to memory management. I doubt this has anything to do with the missing Memory Boost function. However, if you have someone who can test your RAM, or you're comfortable doing it yourself, I would suggest doing so. These BSODs can have multiple causes, including a faulty driver, but two at least are typically related to hardware issues.

Your dxdiag also lists a few crashes of the USB 3 driver. These are not typically serious, but it's still a good idea to unplug all your USB devices and restart your computer. That's often enough to resolve this error.
Kushina9999
Seasoned Veteran
1 month ago
Hello everyone Memory Boost at 2560 x 1440 resolution gets 40 FPS / Without smoothing edges 70 FPS
NVIDIA GeForce RTX 4060
Intel core i7 14700HX
Windows 11 Home 64
Ram 64 DDR 5 5600
My family 150 Sims
smichsmich_0
Seasoned Adventurer
1 month ago
It's strange I am also having exactly the same issue as amanda-amethyst, I was playing with memory boost but I had to reinstall Windows and after downloading the game again the memory boost option completely dissapeared for me. On some of my old saves from before the new install it still shows (memory boost) so I definitely had it enabled. Attached my dxdiag in case that is useful. Also I am on DX11 and have been since it was introduced.

DxDiag.txt110 KB
Kushina9999
Seasoned Veteran
1 month ago
Memory Boost is a flawed technology that causes slow performance Windows Layer technology and evidence show that automatic HDR10 doesn't work the GPU doesn't function and Smooth Motion technology doesn't work
After disabling the save file technology the Sims will become motionless