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Anonymous's avatar
Anonymous
11 years ago

Missing DLL, Error 0x7e

I installed The Sims 4 and an error box comes up that says the procedure entry point GETLOGICALPROCESSINFO could not be located sll kernel32.dll.

It also says Missing DLL msvcp120.dll error 0x7f. Then if I try to go into it again it will just restart my whole computer. Please help, I bought this game on Wednesday, it's now Saturday and I've tried several different things.

5 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hello!

    There is a fairly simple way to fix this.

    Please go to your my computer>local disk C> origin games>sims4 > _installer> VC>  and re install the x86 REDIST.

    Restart your PC

    Play the game

    Dont forget to mark as soltion if this works

    And let me know if it does not!

    Regards

    Alex

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi again,

    I did try that, and i even uninstalled and reinstalled the x86 but it still isn't working for me. I also tried the x64 and it isn't allowing me to do it. If you have any other suggestions please let me know. Thanks

  • Hi, it actually isn't working for me neither. I tried installing the link you sent, and restarted my computer after that. It still doesn't work, what other solutions do you have?

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    What visual c++ redistributibles do you currently have installed (check with add/remove programs) ?