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Rubyxiv4's avatar
Rubyxiv4
New Novice
1 day ago
Solved

Missing Sims 4 Vampires Pack Due to 2023 Bundle Refund Glitch

Hello.  I am missing The Sims 4 Vampires Game Pack on my new laptop. I originally purchased this pack standalone on September 5, 2018. In October 2023, I purchased a Halloween Bundle that also cont...
ea app
game packs
missing content
  • EA_Solaire's avatar
    EA_Solaire
    1 day ago

    Hey there Rubyxiv4​ 

    If your pack has been mistakenly disabled, you'd need to reach out to the live support team so they can review your account details and explore some options- here on the forums, we aren't able to access your account information to take a look.

    Please submit a help request from the site here to speak with live support about this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 day ago

Hey there Rubyxiv4​ 

If your pack has been mistakenly disabled, you'd need to reach out to the live support team so they can review your account details and explore some options- here on the forums, we aren't able to access your account information to take a look.

Please submit a help request from the site here to speak with live support about this. 

  • Rubyxiv4's avatar
    Rubyxiv4
    New Novice
    1 day ago

    Thank you. I have reached out to them, and they solved my problem.

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