Forum Discussion
Can you post which version of the game you have?
I think it should say on the start screen, but I can't check right now..
Here's how you can find it
Or like this:
https://forums.thesims.com/en_us/discussion/834246/updates-how-do-i-know-i-have-the-latest
It should say
1.37.35.1010
Is that correct?
(I would probably have understood the Danish, but English is easier, so thanks!)
/neighbor to the northeast
By the way, are you Swedish?
- CMeki8 years agoHero (Retired)
Yeah, if you have the possibility to update it you should. But it the number i posted is the latest one, so you shouldn't have been able to have a newer version that that before.
Does the game start like normal without the mods?
We can try and do a resetting of your user files, maybe something in them has triggered this 🙂Resetting your files to factory settings.
- Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
- Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
- Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)- If yes, continue
- If no, post a reply telling us the error is still there
- Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
- Screenshots
- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck! 🙂
Yes, I am Swedish :eahigh_file:- 8 years ago
Okay, thank you. I will try that.
Lol, I'm Swedish too!
- 8 years ago
Omg! Det funkade! Tack!!! (Heheh #sweds)
- CMeki8 years agoHero (Retired)
@Grey_Rainbowz
Great! :eahigh_file:Advertisement about the Swedish forum:
Jag rekommenderar att du kollar in det svenska forumet om du någonsin vill ha hjälp på svenska! 🙂
Alla spel har inte så snabb support än men gäller det Sims 4 är jag där och hjälper till 😉
https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-svMarkera även gärna mitt svar (det som fixade till det) som lösning, så kan folk med samma problem i framtiden söka sig till det :D
Happy Simming!
- 8 years ago
Okay, it's working fine so far. I'll get everything done before I start shouting. Heh.