Community ManagerHey there, have you tried reinstalling the game by any chance to see if that helps?
That's the thing, I can't even install the game, it's just stuck on "preparing download" all the time. Also, when I cancel the download, it gets stuck on cancelling instead, and then I have to re-open the EA app so it will go back to normal
Community ManagerThanks for the info! Are you trying to install add-ons or just the base game? Some players reported that they managed to cancel the download by clearing the cache, and by re-downloading the game without the add-ons. Once the base game was installed, they downloaded their packs separately.
Tried with and without the add-ons. Nothing changed. As I said, I cleared the cache, I still couldn't download the game.
Community ManagerAlright, here's another workaround that has fixed the issue for other players: Open EA app (not through the game - just the app), log out, then manually log back in and uncheck the "Keep me signed in" box, then try again to download the game. Fingers crossed this one does the trick for you.
