Forum Discussion

hawtsausskibibi's avatar
hawtsausskibibi
3 months ago

My download is endlessly stuck on "preparing".

I've tried everything, cleaning the cache, redownloading the EA app, updating it, repairing it, freeing up memory. Anything I could think of (and what I was able to find on the internet). Nothing ...
downloads
ea app
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
3 months ago

Hey there, have you tried reinstalling the game by any chance to see if that helps?

hawtsausskibibi's avatar
hawtsausskibibi
3 months ago

That's the thing, I can't even install the game, it's just stuck on "preparing download" all the time. Also, when I cancel the download, it gets stuck on cancelling instead, and then I have to re-open the EA app so it will go back to normal

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