Forum Discussion

hawtsausskibibi's avatar
hawtsausskibibi
4 months ago

My download is endlessly stuck on "preparing".

I've tried everything, cleaning the cache, redownloading the EA app, updating it, repairing it, freeing up memory. Anything I could think of (and what I was able to find on the internet). Nothing ...
downloads
ea app
hawtsausskibibi's avatar
hawtsausskibibi
4 months ago

Tried with and without the add-ons. Nothing changed. As I said, I cleared the cache, I still couldn't download the game. 

EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
4 months ago

Alright, here's another workaround that has fixed the issue for other players: Open EA app (not through the game - just the app), log out, then manually log back in and uncheck the "Keep me signed in" box, then try again to download the game. Fingers crossed this one does the trick for you.

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