Hi!
I've been facing this issue for a while now. I have been trying to play TS4 and it's kind of random, however, normally around 5 mins after gameplay, my computer starts sounding really loud, and then it crashes my entire computer.
I do play with mods - It can happen with and without mods.
Please can someone help? I've already uninstalled and reinstalled TS4 recently and it is still not working. I've attached my DxDiag too.
Thank you!
meg9h I apologize for the late reply. Your dxdiag lists some system-related errors, so please start with a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 4 issue itself, have you tried playing a new save in a clean user folder? There are other files aside from mods and cc that could trigger an issue. So please test this, if you haven't already. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Community Manager
