My Game freezes on start-up, can't quit without restarting
I've tried moving my Sims 4 folder, I've tried repairing my game on the EA App, I've tried changing full screen to 0. My AMD driver doesn't need to be updated, the EA App is being run as administrator. I open the game either through the EA App or my desktop shortcut and either way it freezes on that blue loading screen. No music plays, my mouse can move but nothing happens.
gibsim-girl Thanks for the dxdiag. Please plug your monitor into the graphics card, not into the motherboard as you've currently done. Make the switch with the PC turned off.
I would also suggest running a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.