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bhaseltine2186's avatar
bhaseltine2186
Newcomer
6 months ago

My game has been endlessly freezing and crashing since January 2025. ore this.

I have had the sims 4 installed on my gaming laptop for years now and I can't recall a time it crashed or froze where I had to CTRL + ALT + DEL and lose my progress until January of this year. Is anyone else experiencing this that were not before? Its so frustrating that I have a system that well exceeds the minimum requirements, yet I am having such poor performance when the game worked fine before. I have no mods, Just sims 4 packs and it does seem to have started ever since downloading that death expansion pack. 

crashing
lag
updates

2 Replies

  • queenimanijj's avatar
    queenimanijj
    Newcomer
    6 months ago

    I’m having the same exact issue and it’s driving me insane. I’ve updated my graphics driver and so much more. I don’t know what to do

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    bhaseltine2186 queenimanijj  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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