My game just keeps crashing

@AaryBigDumb  Half the errors in your dxdiag are from the EA App, not Sims 4.  So I'd suggest uninstalling the App with Revo Uninstaller (the free version is fine).  Restart your computer before reinstalling.

If you get another crash, try putting the App in offline mode before launching the game.  Other than losing access to the Gallery, there shouldn't be any negative impact.

If you see yet another crash, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  And put the App in offline mode, and take your computer offline, before launching the game.  This isn't a fix, just a diagnostic test.

Please continue to play in a clean Sims 4 folder.

Even with a clean boot, my game still crashed.

I can try the whole process again in case I did it wrong, but my hopes for it working aren't very high.

What am I supposed to do if it continues not working?

@AaryBigDumb  So that means you also clean-uninstalled and reinstalled the EA App?  If that doesn't work, it's worth testing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  Your saves and other user content won't be available, but that's fine and can be addressed later.

A clean uninstall means using Revo right? If so then I did another clean uninstall and install and it seems to be working okay now. I just tested it the game made it all the way to thursday (it didn't crash, I closed the game myself) on 3x speed while other tests only made it to the middle of monday (crashing).

But in case it does start crashing again, how would I test using a new admin Windows account?

@AaryBigDumb  The idea would be that you create a new local account, as described here:

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

and give it administrator rights.  Then you'd play the game in that account, not your main one, to see whether it ran any better.

Tried this and even then it's still crashing. Would it be better to keep trying to solve the problem or just give up at this point?

Also, thank you for the help so far

@AaryBigDumb  I'm happy to keep trying things if you are.  Whether it's time to give up is entirely your call.

If you do want to keep trying, the next step is some hardware monitoring, just to make sure everything is fine on that end.  Please download hwinfo (it's free) from here:

https://www.hwinfo.com/download/

You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like.  If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.

Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging.  Save the log file to your desktop for easy access.  Wait five minutes, then open Sims 4 and play until it crashes.  Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing.  When you're done, click the same button to stop the logging.

Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me.  Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.

So I ran the game a couple of times today and it didn't crash on me. This happens, where there's a day or so with no crashes. But I have a feeling that the no crashing won't last very long, so I'll continue testing it for now

Once I get a test where it crashes then I'll link it here.

Here's the log

https://drive.google.com/file/d/1JQZwZZvdH8u9lJwF5xqhWjar7VCsk9Uh/view?usp=drive_link

This is now the 3rd time I'm posting about this specific problem. I had hopes that it would clear up by now, but it hasn't so here we go again.

For a couple of months now, my game has been crashing whenever I try to play. Sometimes it will crash 5 minutes into gameplay, other times it'll take 30 minutes up to an hour before it crashes. Sometimes it'll leave a last crash file, other times it won't.

I've already tried the basic recommendations for this stuff: no mods/cc, fresh Sims 4 file, updating my driver, playing with no packs installed. Nothing has worked.

Someone already looked at my DxDiag file, and they said most of the crashes were related to the Ea app itself and not the sims. But even after repairing the app, playing in offline mode, and fully clean uninstalling the app and reinstalling it, the game continues to crash. I was then told to monitor my hardware.

Here, I will be attaching both my DxDiag file and my log from monitoring my hardware in hopes that someone can find the problem.

Log file link: https://drive.google.com/file/d/1JQZwZZvdH8u9lJwF5xqhWjar7VCsk9Uh/view?usp=sharing