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Camaroguy6688's avatar
Camaroguy6688
Rising Rookie
7 months ago

My game keep to desktop

Ill start playing then a few minutes later or longer too, it will just crash to my desktop. Ive taken out all my mods and CC and even started a new save and it still does it. Ive refreshed my sims 4 folder and it still does it. Just out of the blue it crashes. And ive deleted the game and downloaded the game again and it still does it. I'm playing on a new computer i just bought. It has 32 Gb of Ram and 4070 Invidia game card. The sims 4 should run on this with no problem!

 

7 Replies

  • Camaroguy6688  The crashes in your dxdiag are definitely from the DX9 version of Sims 4.  They're also from patch 1.110, so they could be a bit old relative to your issue, as in, it's possible your current crashes are different or not generating crash logs at all.

    The newest Reliability Monitor error, if it exists at all, should clarify things.  If you don't find one, even after waiting an hour or two, that's also good information.

  • OK ill try this fix thank you. I am not running the game on DX 9 though. In the options screen it has a box you can check on to change to DX 9 but i haven't checked it.

  • Camaroguy6688  Your dxdiag lists three Sims 4 crashes, two of which point to a component of the Nvidia graphics driver.  So please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    As a side note, is there a reason you're running the game in DirectX 9 mode?  You should be able to play in DX11 mode without issues.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • Camaroguy6688  Please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.