My game keeps crashing without warning
Greetings all As the title says, my Sims 4 keeps crashing without warning. I have already cleaned the cache, uninstalled and installed the game (and did the same with Origin) repaired the game, remo...
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@americovj856 Your laptop should definitely be able to run Sims 4, even on ultra settings, without crashing. There's nothing in your dxdiag that makes it clear why the game is crashing either, just that it is. But your computer saved more information on the crashes. Please open a File Explorer window and paste this path into the address bar:
C:\ProgramData\Microsoft\Windows\WER\Temp
You should see at least a couple of .mdmp files, maybe a number of them. Since some might be from errors unrelated to Sims 4, please just grab all the files from the last two days. You probably can't drag and drop, so instead, right-click on each file and select Copy, then right-click on your desktop and Paste. Zip the files together, upload them to the filesharing site of your choice, and link them here.
I checked it, but it's empty. I double checked because i might have the option of not showing hidden files, but it's still empty
Now i tried to run the game again, crashed even before i was able to start a game.
@americovj856 Do you have any apps installed that automatically clean up temp or other files? That would delete the logs, perhaps before you got a chance to find them. Please disable any such apps you have, at least for now.
Otherwise, look again in the same location for any files with the .mdmp extension. If you don't see any, search This PC for *.dmp and *.mdmp (both with the asterisk, then the file extension), and upload any you find that match the time of the last Sims 4 crash. It's fine if you don't find any; there are ways to make a computer write one if necessary, and if the crashes are the kind that should produce one.
Please also test with a clean user data folder, just to be thorough, and even if you've tried it before. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just try to play and see whether it crashes. Let me know if it does, and how long you can play first. And please run another dxdiag, so I can see whether the errors have changed.
I was able to find these dmp files, all related to the recent Sims 4 crashes
https://www107.zippyshare.com/v/pkAN443g/file.html
My girlfriend reminded me of something. The crash usually happens on the City Living Expasion. I moved all of the Sims 4 files to the desktop and played the game, base game. Worked fine. As soon as i moved to the expasion, the game crashed.
I asked my girlfriend and she said that all of the crashes happened on the City Living Expasion, which i find extremely odd.
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