Forum Discussion

americovj856's avatar
americovj856
6 years ago

My game keeps crashing without warning

Greetings all As the title says, my Sims 4 keeps crashing without warning. I have already cleaned the cache, uninstalled and installed the game (and did the same with Origin) repaired the game, remo...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@americovj856  Do you have any apps installed that automatically clean up temp or other files?  That would delete the logs, perhaps before you got a chance to find them.  Please disable any such apps you have, at least for now.

Otherwise, look again in the same location for any files with the .mdmp extension.  If you don't see any, search This PC for *.dmp and *.mdmp (both with the asterisk, then the file extension), and upload any you find that match the time of the last Sims 4 crash.  It's fine if you don't find any; there are ways to make a computer write one if necessary, and if the crashes are the kind that should produce one.

Please also test with a clean user data folder, just to be thorough, and even if you've tried it before.  Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just try to play and see whether it crashes.  Let me know if it does, and how long you can play first.  And please run another dxdiag, so I can see whether the errors have changed.

americovj856's avatar
americovj856
6 years ago

I was able to find these dmp files, all related to the recent Sims 4 crashes

https://www107.zippyshare.com/v/pkAN443g/file.html

My girlfriend reminded me of something. The crash usually happens on the City Living Expasion. I moved all of the Sims 4 files to the desktop and played the game, base game. Worked fine. As soon as i moved to the expasion, the game crashed.

I asked my girlfriend and she said that all of the crashes happened on the City Living Expasion, which i find extremely odd.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @americovj856  I'm sorry for the late reply.  I can't get the files you uploaded to download, on a couple different computers and OSs.  I think the site you used isn't safe either: the download buttons wanted to open executables and other files that might run on their own if I wasn't paying attention.

    Please use Google Drive, Dropbox, OneDrive, or some other trusted site.  You should be able to create a free account somewhere.

    San Myshuno has a number of issues that aren't present, or aren't as problematic, in other worlds.  Your computer shouldn't be crashing like this though.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 years ago

        @americovj856  All six of the errors in the minidump files are the same: breakpoint errors, which aren't very specific but at least suggest where to start looking.  You've already uninstalled and reinstalled the game, which would be the first step.  The next easy step is to run a couple of basic checks on your Windows system files.  Here's how:

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
        • Post the message you receive here

        If sfc reports that if found corrupt files and was unable to repair some of them, please let me know, and stop here.  Otherwise, clear Origin's cache:

        https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

        Then restart your computer, and update Sims 4 if you haven't already, then repair for good measure.  Try to play, again in a clean folder, and play in San Myshuno or whatever the circumstances are where you've been seeing crashing.  If you happen to notice a pattern to what's going on in-game before the crashes, great, but don't worry too much about it.

        The next step would be to update or (more likely) clean uninstall and reinstall the drivers for your graphics cards, using the most updated versions from the HP website.  Without your computer in front of me, I can't be sure I'm looking at the correct download page—HP makes it difficult to find that page, and it's not a good idea to guess.  So please go here:

        https://support.hp.com/us-en/drivers/laptops

        Enter the serial number for your laptop, select your OS if necessary, and you'll land on the driver download page for your laptop.  Please link it here.  The download page doesn't contain any information about your specific computer, just the model.  I'll double-check all your drivers and post instructions for a clean uninstall and reinstall of the GPU drivers, if there aren't newer ones ready to install, which there may not be given how recent your current drivers are.

        Even though City Living content has its issues, it shouldn't be causing Sims 4 to crash repeatedly as you've described, at least not on your laptop.  The problem that directly causes the crashes may be triggered by something related to CL, but the point is that under normal circumstances, the game would recover, so to speak, or else produce some smaller glitch that didn't result in a crash.  So CL content is probably just presenting the circumstances that reveal a system issue, not the extent of the issue itself.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,643 PostsLatest Activity: 6 minutes ago