Hello, so my game just loads at the start, and then it goes pitch black and does not go into the main menu.
@Vicilana One reason the game might not work in fullscreen mode is if the in-game resolution doesn't match your monitor. Is your laptop screen currently running at a 2560x1440 resolution? If so, please use that in Sims 4 as well.
@AquaKoala90 Did you specifically try playing in windowed mode (post 8), and did you try a clean user folder (post 2)? Please do if you haven't already.
Aside from that, however, I'm not sure there's much you can do here. Your laptop hardware is under the minimum requirements for Sims 4, and further, you've installed Windows 11 on a machine with a processor that's about seven years too old to officially support it. The newest driver for your graphics chip is from 2013 and only supports Windows Vista and 7, although it would probably have worked on Windows 10 (not sure about 11). You can try installing it (the .exe, not the .zip) if you like:
I just don't have any confidence it'll help.
@puzzlezaddict I have an issue. Can you please assist me? My game does not load up to the main menu, it crashes every time I click on the screen. I've repaired and removed the broken mods. Would you know the next steps?
@Vicilana As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict so removing the mod folder to the desktop method works, so it must be a mod/cc causing the game to lag/freeze. very unsure what it is. Are you able to assist? Not sure atp
@Vicilana You can start with this list of mods and custom content known to be broken after the December patch:
For anything not on that list, you'll need to test it yourself. The 50/50 method can make the process more efficient:
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
You an also ask in the Mods & CC Issues forum if you really can't figure out what's going on.
https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en
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