my sims 4 cats and dogs wont download

Mady890000​  Please run a search on your computer for EP04 , which is the folder for Cats & Dogs.  Open a File Explorer window, click This PC in the left panel, and enter EP04 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.