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StarCrusher3009's avatar
StarCrusher3009
New Rookie
12 days ago
Solved

My sims 4 genuinely just doesn't work

This is the first time a problem has been so bad that I've had to go towards other resources to help, if I'll even get an answer in a reasonable time. Every time I try to open the sims 4 via steam, ...
crashing
ea app
launching
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    12 days ago

    StarCrusher3009​  Do you have Steam family sharing enabled, or anything similar?  If so, please turn it off—it doesn't play well with Sims 4.

    Aside from that, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 days ago

StarCrusher3009​  Do you have Steam family sharing enabled, or anything similar?  If so, please turn it off—it doesn't play well with Sims 4.

Aside from that, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • StarCrusher3009's avatar
    StarCrusher3009
    New Rookie
    12 days ago

    It does indeed run in a clean folder.
    Does that mean a mod/or mods is the problem? Are there commonly known mods that do this?
    And how do I get it to run on my normal folders?

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