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Bellalaini's avatar
Bellalaini
Newcomer
17 hours ago

My Sims 4 won't open "Failed to launch game"

Hey there, I’m really hoping for a hand with The Sims 4. I haven’t been able to open or play the game for over a month. Every time I try to launch, an error pops up that just says “Failed to open.” It won’t start no matter what I do. I’ve given it a solid go trying to fix things on my own. Here’s what I’ve done:

  • Cleared cache files multiple times
  • Removed all mods and custom content
  • Reinstalled The Sims 4 from scratch - Uninstalled and reinstalled the EA App launcher
  • Used the Repair option in the EA App several times
  • Restarted the computer and checked for updates

Nothing seems to help, the game still won’t open. It’s getting pretty frustrating. I’ve invested a lot of time and money into this, and I miss being able to play. It used to run fine, and now it just won’t launch for no clear reason. Could someone help me figure out what’s going wrong or suggest anything else to try? I’d really appreciate any guidance you can offer, because I’m out of ideas.

3 Replies

  • Bellalaini​ 

    Mods and CC are still uninstalled? 

    Please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it expect for the “Machine name” in the second row.
    (You might delete the “Machine name” and “Machine Id” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.
  • Hey, I might have a possible solution to your problem if it was the same as mine. https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/game-launch-issues-moved-out-of-other-thread/12881948/replies/12885960