I just built a new computer and have been having issues with playing the Sims 4. The game runs smooth as butter with no lag. The game crashes every half an hour. Here is what I've done so far.... -U...
Forum Discussion
@bcarlso88 The file's access is restricted, probably to the default "only people on the list can access this file." Please change it to "anyone with the link," at least long enough for me to download it.
Does this mean that Sims 4 is crashing even with the new GPU? If not, I can still look at the hwinfo log to see whether anything stands out, but I'd like to know whether I'm looking at a crash.
https://drive.google.com/file/d/1cGFPgbOWfLQKp06QvfT9dbR4jssZw3Pj/view?usp=sharing
Try this! As for the new GPU, I have not got it yet. I'm just relying on the Ryzen 5 7600 on low settings. Still crashes with that. Also, I can reformat the hwinfo it if needed. Thanks!
@bcarlso88 This worked fine, but I don't see an obvious reason for a crash, or frankly even much hardware usage. Were you playing while running hwinfo, and did the game crash? I ask because the log doesn't look like what I typically see in that scenario. It's also just under 6 minutes long, so please let me know if you thought you'd recorded for longer than that.
The one potential cause for concern I noticed is the consitent low voltage on the 12V rail. It's pretty much steady at 11.88V, which is on the border between okay if not ideal and a significant problem waiting to happen. So please also list the specs of the power supply you have, e.g. Corsair 750W 80+ Gold.
@puzzlezaddict Attached is a 12 minute run while I was playing the Sims 4. Crashed around the 12 minute mark. For my Power supply, I have a Corsair RM850x 2020 850 W 80 plus cert. See link below. Let me know if I can provide anything else.
Side note, I did a WIndows Memory Diag tool run and it told me that I have a memory problem. I have the corsair vegnace 32 gb sticks for that. Have no idea if that's related. Thanks again for the replies!
https://drive.google.com/file/d/1_XV8sTvNJUp37UTr047nG5VK5aSjVf1h/view?usp=sharing
@bcarlso88 This log only contains category headers and a single reading in each category. So either you happened to double-click and stopped the logging as soon as it started, or the memory issue (or some other hardware issue) interfered with the logging.
If you want to test your memory more thoroughly, MemTest 86 is the gold standard. Best practice is to test each module separately and in at least two different slots on the motherboard. While you're at it, blow out the RAM slots on the board too, in case the problem is dust or other particles and not the memory itself.
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
This is somewhat time-consuming, so you'll want to run it while doing something else that doesn't require your computer to be available. The good news is, most quality RAM comes with a lifetime warranty, and Corsair is a reputable company. So even if you have to RMA the modules, you should be covered.
Featured Places
