I just built a new computer and have been having issues with playing the Sims 4. The game runs smooth as butter with no lag. The game crashes every half an hour. Here is what I've done so far.... -U...
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@puzzlezaddict I received my new graphics card and there is some improvement, but I'm still getting crashes every once in a while. See below for the error code.
Faulting application name: TS4_x64.exe, version: 1.98.158.1020, time stamp: 0x647fc8a8
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x60905efa
Exception code: 0xc0000005
Fault offset: 0x000000000004431b
Faulting process id: 0x0x2998
Faulting application start time: 0x0x1D9ACE2A30D88BB
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: 3dcf195b-9bd0-431d-87b3-dda1387a1f86
Faulting package full name:
Faulting package-relative application ID:
I've seen this before with the crashes so I'm not sure how to proceed with this. Let me know your thoughts and thanks again!
@bcarlso88 That's an access violation, which means that Sims 4 tried to access memory in a manner or location that isn't permitted. Windows responds by shutting down the program. The problem is that access violations can be caused by anything from bad mods or custom content to a game bug to a problem with other software you're running to (rarely) a hardware issue. Mods are the most likely culprit though, so if you currently have any installed, please remove them and test again in a new save.
The next step would be to uninstall and reinstall Sims 4. If that doesn't help either, please post a new dxdiag.
- @puzzlezaddict I uninstalled and reinstalled it on July 2nd and was able to play with no issues. Just had a crash now and ran a dxdiag for it. See attached. Hopefully, it will find something. Thank you!
Here is the DxDiag. Thank you!
@bcarlso88 The only Sims 4 crash in your dxdiag is another access violation. I can't tell if it's the same one from a few days ago or a new one, but you can check the Reliability Monitor to find out. Your dxdiag then lists a number of more generic Windows errors, then one LiveKernelEvent 141 that might be old or new. Since you've made a few hardware changes in the time we've been troubleshooting here, I'd really like to know when these errors happened, especially relative to when you installed the new GPU.
Even though you clean-installed Windows recently, it's still worth running a repair install just in case the more generic errors are on the Windows side, as opposed to being triggered by something interacting with Windows.
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
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