No game code

Did you buy them on Origin ? Then they are on the account you bought them with.

You can't use the game on two accounts.

If you bought the game on Origin, you don't need a code

Check the extra content tab on your base game

I'm having the same problem. My daughter plays on my account, and she wanted Vampires, so I bought it for her and now it won't install. It says I need a code, but I wasn't provided one when I bought the game. I bought it through Origin, so I shouldn't need one, but it's still saying I do.

I don't know if it's relevant, but it's in my order history twice. The first says payment pending, the other says complete, but both have the same order number and obviously I only bought it once.

Did you buy it on her account ?

Best to contact a game advisor to get this sorted

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page