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Stormraven523's avatar
Stormraven523
2 years ago
Solved

Partial Refund Shows Pack as Not Purchased

I have posted on this in general issues, but I am posting here because other people may be having the same problem' In September 2016, I purchased four packs on sale.  One was apparently issued a 'P...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey all,

    We've released an update that we believe has resolved the issue- please check your accounts now and let me know if your DLC is available to access and play. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@thatonekid19 @SoneNell 

Thanks for that info, the team is continuing to investigate this issue- we'll be providing updates in this thread as we receive them. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey all,

We've released an update that we believe has resolved the issue- please check your accounts now and let me know if your DLC is available to access and play. 

  • thatonekid19's avatar
    thatonekid19
    2 years ago

    I did the update and at first it showed it wasn't there. I cleared the cache and restarted the App and it now shows that my City Living is installed

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