kbwtlt Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
sbradley5 Have you tried everything else posted in this thread? If not, please start there. There's nothing conclusive in your dxdiag; the AppHangB1 error in particular is pretty generic, in that it can be caused by anything from a corrupted save to a bad graphics driver.
After my game being down for a week, I resolved it last night by reverting back to my saves I backed up before the update. My saves were corrupt!
My latest saved household has become corrupt with the same errors as before. When my game is paused, my sim still moves while stuck in place and nothing is clickable. I can't exit or save and have to reboot my laptop to get it unstuck. I can't access the task manager while it's frozen to exit the game. I will start will all of the suggestions. I rolled back my save and each time, the game save becomes corrupt and unplayable.
