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maryb72's avatar
maryb72
10 years ago

PC: My Sims 4 game crashes in the middle of gameplay

Hi

So my problem is whenever I play my game for a while today I played it for 4 hours and all of a sudden it crashes, and says this:

Problem Event Name: APPCRASH

Application Name: TS4.exe

Application Version: 1.20.60.1020

Application Timestamp: 576082b2

Fault Module Name: TS4.exe

Fault Module Version: 1.20.60.1020

Fault Module Timestamp: 576082b2

Exception Code: 80000003

Exception Offset: 00071ef2

OS Version: 6.1.7601.2.1.0.256.0.48

Locale ID: 103 3

Additional Information 1 : 4d1c

Additional Information 2: 4d1c6062a03e88868c0a265ff073e717

Additional Information 3: dc8c

Additional Information 4: dc8c0706252a238a04acb4bb009d7f35

I can launch my game fine its just staying in the game after playing for a while it crashes. I've already tried to repair the game on Origin. I've looked my problem up but nobody seems to have the same problem.

pc

30 Replies

  • maryb72's avatar
    maryb72
    10 years ago

    My computer isn't over heating.

    Spoiler

    System Information=

    Time of this report: 6/28/2016, 17:36:32
           Machine name: K12-MXL3252J4J
       Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: HP Compaq Pro 6305 SFF
                   BIOS: Default System BIOS
              Processor: AMD A4-5300B APU with Radeon(tm) HD Graphics    (2 CPUs), ~3.4GHz
                 Memory: 4096MB RAM
    Available OS Memory: 2782MB RAM
              Page File: 1734MB used, 3828MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    Display Devices=

     Card name: AMD Radeon HD 7480D
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon HD 7480D (0x9993)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_9993&SUBSYS_1850103C&REV_00
         Display Memory: 1633 MB
       Dedicated Memory: 498 MB
          Shared Memory: 1135 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: HP LV1911
             Monitor Id: HWP3005
            Native Mode: 1366 x 768(p) (59.790Hz)
            Output Type: HD15
            Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver File Version: 8.17.0010.1140 (English)
         Driver Version: 8.982.6.0
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 8/2/2012 01:11:52, 927232 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71EE2-DAD3-11CF-F877-5A38BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x9993
              SubSys ID: 0x1850103C
            Revision ID: 0x0000
     Driver Strong Name: oem2.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Trinity_Desktop:8.982.6.0😛ci\ven_1002&dev_9993&subsys_1850103c
         Rank Of Driver: 00E60001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    Disk & DVD/CD-ROM Drives=

     Drive: C:
     Free Space: 359.8 GB
    Total Space: 433.2 GB
    File System: NTFS
          Model: WDC WD50 00AAKX-60U6AA0 SATA Disk Device

          Drive: D:
     Free Space: 20.4 GB
    Total Space: 20.5 GB
    File System: NTFS
          Model: WDC WD50 00AAKX-60U6AA0 SATA Disk Device

          Drive: E:
          Model: hp DVD D  DH16D7SH SATA CdRom Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes

    System Devices=

    Name: Broadcom NetXtreme Gigabit Ethernet #2
    Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_1850103C&REV_10\6C3BE5FFFE29B3AF00
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_1850103C&REV_11\3&267A616A&0&A5
       Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes

         Name: AMD IOMMU Device
    Device ID: PCI\VEN_1022&DEV_1419&SUBSYS_1850103C&REV_00\3&267A616A&0&02
       Driver: n/a

         Name: AMD Radeon HD 7480D
    Device ID: PCI\VEN_1002&DEV_9993&SUBSYS_1850103C&REV_00\3&267A616A&0&08
       Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1253 (English), 8/2/2012 02:53:19, 8760320 bytes
       Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 8/2/2012 00:07:37, 53248 bytes
       Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6268 (English), 8/2/2012 00:09:04, 296448 bytes
       Driver: C:\Windows\system32\atiumdag.dll, 9.14.0010.0924 (English), 8/2/2012 03:00:43, 5538984 bytes
       Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0363 (English), 8/2/2012 00:47:33, 4751872 bytes
       Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0023 (English), 8/2/2012 01:04:32, 163840 bytes
       Driver: C:\Windows\system32\atiicdxx.dat, 4/12/2012 15:30:10, 637743 bytes
       Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 8/2/2012 00:28:10, 56832 bytes
       Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 8/2/2012 00:28:10, 56832 bytes
       Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1106 (English), 8/2/2012 00:10:00, 368640 bytes
       Driver: C:\Windows\system32\atiumdva.cap, 8/2/2012 00:46:04, 3187136 bytes
       Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 8/2/2012 01:04:23, 20992 bytes
       Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 8/2/2012 01:12:00, 163840 bytes
       Driver: C:\Windows\system32\ativvsva.dat, 8/2/2012 00:46:04, 157144 bytes
       Driver: C:\Windows\system32\ativvsvl.dat, 8/2/2012 00:46:04, 204952 bytes
       Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1126 (English), 8/2/2012 01:05:47, 217600 bytes
       Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1126 (English), 8/2/2012 01:06:23, 469504 bytes
       Driver: C:\Windows\system32\ati2edxx.dll, 6.14.0010.2514 (English), 8/2/2012 01:04:16, 43520 bytes
       Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.4597.0205 (English), 8/2/2012 01:06:51, 442368 bytes
       Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.11764 (English), 8/2/2012 02:17:01, 20546560 bytes
       Driver: C:\Windows\system32\aticaldd.dll, 6.14.0010.1741 (English), 8/1/2012 23:18:13, 13605888 bytes
       Driver: C:\Windows\system32\aticalrt.dll, 6.14.0010.1741 (English), 8/1/2012 23:22:48, 46080 bytes
       Driver: C:\Windows\system32\aticalcl.dll, 6.14.0010.1741 (English), 8/1/2012 23:22:41, 44032 bytes
       Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 18:06:17, 3917 bytes
       Driver: C:\Windows\system32\atiu9pag.dll, 8.14.0001.6268 (English), 8/2/2012 00:08:14, 83456 bytes
       Driver: C:\Windows\system32\atigktxx.dll, 8.14.0001.6268 (English), 8/2/2012 00:09:36, 33280 bytes
       Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6268 (English), 8/2/2012 00:09:47, 14848 bytes
       Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 17:35:29, 118784 bytes
       Driver: C:\Windows\system32\atiapfxx.blb, 8/2/2012 01:13:10, 268728 bytes
       Driver: C:\Windows\system32\atidxx32.dll, 8.17.0010.0451 (English), 8/2/2012 01:03:35, 6430208 bytes
       Driver: C:\Windows\system32\atiuxpag.dll, 8.14.0001.6268 (English), 8/2/2012 00:08:30, 109568 bytes
       Driver: C:\Windows\atiogl.xml, 7/16/2012 05:33:19, 38557 bytes
       Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 11:34:19, 45056 bytes
       Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 14:32:08, 294912 bytes
       Driver: C:\Windows\system32\amdave32.dll, 2.01.0002.0003 (English), 8/2/2012 00:39:44, 77312 bytes
       Driver: C:\Windows\system32\atisamu32.dll, 7.01.0000.0001 (English), 8/2/2012 00:39:27, 71168 bytes
       Driver: C:\Windows\system32\aticfx32.dll, 8.17.0010.1140 (English), 8/2/2012 01:11:52, 927232 bytes
       Driver: C:\Windows\system32\coinst_8.982.6.dll, 1.00.0004.0007 (English), 8/2/2012 00:17:20, 58880 bytes

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1850103C&REV_11\3&267A616A&0&9A
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:41, 43520 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_14101022&REV_00\3&267A616A&0&00
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_9902&SUBSYS_1850103C&REV_00\3&267A616A&0&09
       Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes

         Name: AMD USB 3.0 Host Controller
    Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1850103C&REV_03\3&267A616A&0&81
       Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0072 (English), 1/3/2012 09:54:16, 173184 bytes

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1850103C&REV_11\3&267A616A&0&92
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:41, 43520 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5
       Driver: n/a

         Name: AMD USB 3.0 Host Controller
    Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1850103C&REV_03\3&267A616A&0&80
       Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0072 (English), 1/3/2012 09:54:16, 173184 bytes

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1850103C&REV_11\3&267A616A&0&98
       Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1850103C&REV_11\3&267A616A&0&90
       Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:38, 20480 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 18:13:46, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 18:14:25, 258560 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3
       Driver: n/a

         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_1850103C&REV_11\3&267A616A&0&A3
       Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 18:20:43, 13888 bytes

         Name: AMD SATA Controller
    Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_1850103C&REV_40\3&267A616A&0&88
       Driver: C:\Windows\system32\DRIVERS\amd_sata.sys, 1.02.0001.0329 (English), 2/29/2012 04:38:24, 70784 bytes
       Driver: C:\Windows\system32\DRIVERS\amd_xata.sys, 1.02.0001.0329 (English), 2/29/2012 04:38:26, 34944 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_1850103C&REV_01\3&267A616A&0&A2
       Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 108544 bytes

         Name: PCI Express standard Root Port
    Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&267A616A&0&AA
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1
       Driver: n/a

         Name: AMD SMBus
    Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_1850103C&REV_14\3&267A616A&0&A0
       Driver: n/a

         Name: PCI Express standard Root Port
    Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&267A616A&0&A8
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:29:03, 153984 bytes

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0
       Driver: n/a

  • maryb72's avatar
    maryb72
    10 years ago

    Do i download the automatically detect and install your driver?

  • maryb72's avatar
    maryb72
    10 years ago

    I can't find my graphics card on the list? How do I get a new one? and how do I know which one to get?

  • maryb72's avatar
    maryb72
    10 years ago

    Do I download this one? AMD Radeon Software Crimson Edition Beta Driver

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    To add to that it's above the 'Intel Integrated series' in the 'AMD Radeon series (integrated)' section, 5th row first card.

    You can also use CTRL+F and type in the card you have, it will search on the page for you.

    If you want a new card, bring your computer to a shop that can do it for you.

    You want one of the cards that show in black. Orange, like yours is also fine, just not on the Ultra settings. 

  • maryb72's avatar
    maryb72
    10 years ago

    I downloaded the AMD Radeon Software Crimson Edition Beta Driver, but I didn't download the Catalyst Software Suite.

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