Forum Discussion

loyalktty's avatar
loyalktty
New Novice
6 days ago

Pixelated screen on game launch, screen goes completely white and cannot play

Been dealing with this issue for a while. When I load the game the home screen is extremely pixelated, then entire screen goes white and I cannot play the game. I've uninstalled the game and reinstalled, tried to repair the game, updated my drivers, installed each expansion pack one by one and cannot figure out which pack in corrupted. Don't run any mods on my games or anything. 

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi loyalktty​ 

    Make sure to include you Computer's DxDiag

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

  • I'm on a PC, and here is the best screenshot i can get of the pixelated screen, it happens so fast then turns completely white and freezes the game

     

  • Hi loyalktty​ 

    Could you please provide the following information

    • What platform are you playing on (PC, Mac) ?
    • Could you please provide a screenshot ?