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sgdsh666's avatar
sgdsh666
Newcomer
14 hours ago

Please help me as soon as possible— the game just won’t run.

My computer crashes every time I launch The Sims 4 on either Steam or Epic Games. The crash occurs right before the green gem (loading screen) appears, and a message pops up saying the game "has stopped working". I have already tried numerous fixes, including reinstalling the game, updating my graphics card drivers, disabling security software, adding the game to the security software's whitelist, and even turning off CEP (Custom Content Framework), but none of these have worked. Please help me resolve this issue. Below are my DxDiag report and LastCrash log.

2 Replies

  • sgdsh666​  Your lastcrash didn't attach, but that's fine, no one outside of EA can do much with it anyway.  A dxdiag is always appreciated though.  In your case, however, it doesn't list any Sims 4 errors, or anything else that's a clear issue.

    I would suggest updating the graphics driver though, since yours is 16 months old.  Rather than installing the newest driver right away, try version 577.00 (the Game Ready Driver), which was reasonably stable; some of the newer ones have not been.  You can get older drivers here:

    https://www.nvidia.com/en-us/geforce/drivers/

    If you get another crash, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    If you see multiple errors from when you were playing after updating the graphics driver, I'd like to see them all; just let me know which one(s) happened at the time of the crash and which were earlier.

  • sgdsh666's avatar
    sgdsh666
    Newcomer
    11 hours ago

    Thank you for your help. Here is the information I found following your guidance.

    Error application name: TS4_x64.exe, version: 1.118.242.1030, timestamp: 0x68c1eb7f
    Error module name: TS4_x64.exe, version: 1.118.242.1030, timestamp: 0x68c1eb7f
    Exception code: 0xc0000005
    Error offset: 0x0000000000f8784c
    Error process ID: 0x2848
    Error application start time: 0x01dc2bda1cc433c5
    Error application path: G:\The Sims 4\Game\Bin\TS4_x64.exe
    Error module path: G:\The Sims 4\Game\Bin\TS4_x64.exe
    Report ID: 338df196-4858-4845-b3f9-ae72a15e6c55
    Error package full name:
    Error package relative application ID:

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